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Account creation on support.openbuilds.com website

Discussion in 'General Talk' started by jupitercnc, Jul 20, 2022.

  1. jupitercnc

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    Hello,

    Could you please tell me how to create an account on "support.openbuilds.com" website ?

    The login pages does not include any "register" link in order to create an account.

    I created a ticket (without being connected) and i'm unable to track the ticket resolution because i'm not logged in.

    Thanks in advance for your answers.
     
  2. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Builder Resident Builder

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    You don't. The accounts/login is for support agents

    You simply click on the NEW TICKET option and proceed from there. Check your Email for a reply soon - if you don't have a reply yet you are still in the queue and will be helped shortly
    Check your SPAM folder too if its been more than a day
     
  3. jupitercnc

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    Thank you for you quick answer.

    However, how can I track my ticket resolution ?
     
  4. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    We only use the form to open the ticket - from there everything is by email. Just sit tight :) you'll be helped soon enough - usually within an hour or two in US business hours
     
    David the swarfer likes this.
  5. jupitercnc

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    Ok thanks for the provided informations.
     

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