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Problem with software

Discussion in 'General Talk' started by Anang Dwi Purnomo, Jul 4, 2020.

  1. Anang Dwi Purnomo

    Anang Dwi Purnomo New
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    I have problems with the software, I can't use run job function to run my g code file, so what should I do?
     
    #1 Anang Dwi Purnomo, Jul 4, 2020
  2. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    1) check machine is properly set up
    2) check that its not locked/alarmed
    3) check the serial log for clues
    4) make sure the gcode is grbl compatible

    Post screenshots and gcode file for more help
     
    #2 Peter Van Der Walt, Jul 4, 2020
  3. Matthew Stevens

    Matthew Stevens New
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    I have a question, Been running for a while now on my HP Omen desktop computer. Hooked it up a MAC I just acquired, got that running, now my HP wont recognize my black box controller and I'm dead in the water. Any suggestions?
     
    #3 Matthew Stevens, Jul 4, 2020
  4. Matthew Stevens

    Matthew Stevens New
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    It still works with the MAC, but I only use it really to move around the axis
     
    #4 Matthew Stevens, Jul 4, 2020
  5. Roger Beseke

    Roger Beseke New
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    Did the USB driver get removed or perhaps corrupted?
     
    #5 Roger Beseke, Jul 4, 2020
  6. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    Try different ports on the Hp.maybe a dead usb port. Different cable, device manager, reboot, reformat. The usual windows trickery
     
    #6 Peter Van Der Walt, Jul 4, 2020
  7. David the swarfer

    David the swarfer OpenBuilds Team
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    Wondows huh? always put it back in the USB port it was plugged into. Using a new USB socket changes the COM port number....
     
    #7 David the swarfer, Jul 6, 2020
  8. Matthew Stevens

    Matthew Stevens New
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    I've attached a screenshot. I did get the port to talk once but it didn't connect as you can see from the screenshot. Somewhere I read to try to flash the box. that didn't work. Should have never plugged it into a MAC. Tried all the ports. The ports all individually work with an external media device. Still works on the MAC no problem.

    Side problem:
    The MAC will stop in the middle of a job, but if you press pause then go, it will continue as normal.
     

    Attached Files:

    #8 Matthew Stevens, Jul 9, 2020
  9. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    Screenshot again, but dont crop it. Show the whole window, might have clues. Also screenshot device manager with Ports expanded
     
    #9 Peter Van Der Walt, Jul 9, 2020
  10. Matthew Stevens

    Matthew Stevens New
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    sorry, the window got closed. I'll try again
     
    #10 Matthew Stevens, Jul 9, 2020
  11. Matthew Stevens

    Matthew Stevens New
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    oh, I see what you mean. FYI, I tried it 3 times, the string above the crop is the same
     
    #11 Matthew Stevens, Jul 9, 2020
  12. Matthew Stevens

    Matthew Stevens New
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    Capture.JPG Captureupdate driver warning.JPG Device.JPG
     
    #12 Matthew Stevens, Jul 9, 2020
  13. Matthew Stevens

    Matthew Stevens New
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    asked for a manufacturer and model, not sure which one to pick. I downloaded the driver files separately, and also the installer version. Still says no driver installed.
     
    #13 Matthew Stevens, Jul 9, 2020
  14. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    Wanted to see the whole window, top toolbar, whats in the port selection, etc. Not the log :)

    BlackBox as FT232 on it, refer docs:blackbox:install-drivers [OpenBuilds Documentation]

    But your computer's chipset drivers also seem messed up, so head over to the motherboard manufacturer's support pages, grab latest chipset/usb drivers and reinstall those too
     
    #14 Peter Van Der Walt, Jul 9, 2020
  15. Matthew Stevens

    Matthew Stevens New
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    Problem Solved. Cable too long. (9ft) I bought an extra cable recently. Worked fine until I started noticing intermittent communication issues with mac while running programs. Wouldn't connect at all with the PC. Note to self. Don't use an extra long cable for USB without power booster.
     
    #15 Matthew Stevens, Jul 10, 2020
    Boathpy and Peter Van Der Walt like this.
  16. Matthew Stevens

    Matthew Stevens New
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    Thanks for all the help!!
     
    #16 Matthew Stevens, Jul 10, 2020
  17. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    Yes, never use long USB cables! Its a nightmare. 5 feet max :)
     
    #17 Peter Van Der Walt, Jul 10, 2020
  18. Giarc

    Giarc OpenBuilds Team
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    I feel so guilty - or lucky - when I see you repeatedly tell people this. My USB cable is 10 feet long and I have never had a problem. :) But I have also not tried any long 3D relief cuts. For everyone else, don't listen to me.
     
    #18 Giarc, Jul 11, 2020
  19. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    Purely luck. Or a good PC. Most cheaper motherboards have USB chips with weak signals, or susceptible to EMI
     
    #19 Peter Van Der Walt, Jul 11, 2020
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  20. Boathpy

    Boathpy New
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    I would have made this exact same mistake.
     
    #20 Boathpy, Jul 26, 2020
    Peter Van Der Walt likes this.

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