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CNCjs Question

Discussion in 'CNC Mills/Routers' started by catherina jepsen, Feb 3, 2025 at 3:53 PM.

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  1. catherina jepsen

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    [Post moved from original CNCJS thread CNCjs Hitting Limits When going to 0,0]


    Who do I contact to help me? My problem seems similar but I need actual help not running down rabbit holes, is there a customer service number or have I blown almost $5k on a piece of garbage
     
  2. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    Which machine do you have, from which company? (Asking because ours doesn't use CNCjs?)
     
  3. catherina jepsen

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    It was assigned, mine doesn't either but snark from a company I've spent money with is not appreciated. It's a 1010 fully loaded and fully a problem since day 1 with zero support. I need customer service. At this point I'm ready to put it on the curb for someone to pick up
     
  4. catherina jepsen

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    I'll just sell it. I'm getting zero help and I can't just sit at my computer and wait
     
  5. catherina jepsen

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    Clearly no one wants to help me, that’s fine, I live nearby I’ll just come by
     
  6. catherina jepsen

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    I will be calling my attorney in the morning because I was sold a faulty piece of equipment and no one wants to help me with it
     
  7. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    Thanks, now that you've confirmed that is one of our machines, we can direct you correctly: you are welcome to contact our Parts Store for further assistance:

    Go to the OpenBuilds Partstore > Support menu next to the search box on the top toolbar > Contact Us menu item (Direct link Submit a ticket)

    upload_2025-2-4_9-11-44.png
     
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